IT Support Specialist

Descrição:

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows computers.
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment.
• Build and maintain strong relationships with end users and ensure user satisfaction.
  
  
  

What You Are:

• 2-4 years of experience in an IT support or similar role.
• Strong knowledge of Windows 10, 11, and Server operating systems.
• Proficiency with Microsoft Office Suite, Microsoft Entra, O365 solutions, including SharePoint and Teams and Microsoft Endpoint Manager (Intune).
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication - fluent in English B2 or B1 (spoken and written) and interpersonal skills.
• Ability to work independently and as part of a team.
• Associate or bachelors degree in information technology,
• Computer Science, or related field, or equivalent work experience are a plus.
  
  
  

What youll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Allocation of health insurance from the beginning of the employment;
• Delivery of work equipment adjusted to the performance of functions;
• And others.
  
  
  

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!