Descrição:
A Randstad é a empresa mundial líder em talentos. Trabalhamos diariamente para encontrar as melhores oportunidades para os nossos candidatos, ajudando-os a alcançar o seu verdadeiro potencial. Queremos criar um impacto positivo na sociedade, proporcionando oportunidades equitativas para todas as pessoas, independentemente da sua origem, e ajudando-as a manterem-se relevantes num mundo do trabalho em constante mudança.
Randstad operates in Portugal and worldwide as a leader in the field of human resources across various sectors of activity.
The Digital division focuses exclusively on the IT sector, offering unique opportunities for professional development. We are looking for a Team Coordinator - NOC. The Team Coordinator we are looking for join an existing NOC (Network Operation Center) team responsible of ensuring the proper execution of an incident mananagent process of a big telco firm in the Iberian market. For this position, you need to
combine both technical and communicative skills. You will be considered an extension of a remote operational team located in Europe.
descrição da função/job description
- You will be responsible for leading and coordinating a team to achieve objectives within the telecommunications infrastructure incident management service;
- Creation of work methods, procedures, and manuals;
- Ensuring 24-hour customer service delivery;
- Monitoring schedules;
- Training of employees;
- In-person client visits representing the company;
- Organization of schedules and shifts;
- Creation and presentation of content for professional support;
- Management of emails, incidents, and complaints;
- Technical support in the use and management of applications.
- Out-of-the-Box thinking is necessary to improve resolution processes;
- Able to adapt to the team needs. The project is ongoing in several countries and your help might be needed to support (occasionally) them;
- Daily customer communication;
- Administrative support for the team in the field.
- Understanding of the Incident Management process.
requisitos/requirements
- 3/5 years of experience as a Help Desk Operator / Team Coordinator - NOC;
- Responsability and professionalism.Willingness to learn;
- High level of Portuguese and English are required;
- High communication skills;
- Customer first mentality.
oferta/offer
Join our digital team and be part of the technological transformation shaping the future. Apply now and start making a difference today!
para se candidatar/to apply
location_DTS-2025-161969