Guest Experience - IEFP Internship - ME Lisbon (34071)

Descrição:

Are you a student or have you just graduated?
Join our community of talents and grow with the opportunities we have prepared for inspiring people like you.
Discover some of the benefits we offer you:

• Learning & Internship Pathways: Follow a detailed plan that includes a welcome, internship plan presentation, follow-up meetings, and feedback sessions to ensure you acquire the necessary skills and are prepared for a position in the job market.

• IDEAL Talent: We identify and develop the best-performing interns to offer them the best paths within the company. Additionally, you can apply for our Graduate Programs, aimed at recent graduates with the goal of training and developing their experience in key areas of the organization to become future leaders.

• Global and Diverse Environment: Participate in a multicultural and diverse environment where each day brings new opportunities and challenges.

ME Lisbon is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests.
Mission: As a Guest Experience Intern you will provide personalized assistance to guests, ensuring their needs are met and enhancing their overall experience. This position is essential for promoting service excellence and guest loyalty through tailored experiences and effective communication.
What will you have to do?

• Provide personalized assistance to guests: Answer questions about services, experiences, schedules, locations, and other hotel facilities.
• Offer informational support and advice: On available experiences, prices, availability, and conditions associated with internal or external services.
• Track guest requests, inquiries, and complaints: Ensure timely and effective resolution.
• Support the creation and customization of unique experiences: Based on guest preferences, promoting service excellence and loyalty.
• Use digital tools to track the guest journey: Record feedback and participate in data analysis for continuous improvement.

What are we looking for?

• Education: Bachelor's degree in Tourism, Hospitality or related fields.
• Languages: Advanced Portuguese and English (mandatory). Other languages are valued.
• Technical Skills: Proficiency in digital guest management tools (CRM, PMS). Ability to respond to requests and clarify doubts. General knowledge of hotel operations. Ability to apply upselling and cross-selling techniques.
• Behavioral Skills: Clear and empathetic communication (oral and written). Active listening and personalized service skills. Organization, attention to detail, and customer orientation. Proactivity, creativity, and critical thinking. Team spirit and interdepartmental collaboration.
• Professional Experience: No previous professional experience required.

At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .
Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " Protect Your Application " page.
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