Descrição:
Stefanini is hiring experienced technicians with strong networking and infrastructure support skills, able to resolve customer tickets and perform smart hands support for client issues and projects.
- Project duration: long-term;
- This is a part-time role, for 3 days per week ;
- Work model : on-site in Estarreja . This client has an additional location in Aveiro . Candidates must be able to work from both locations.
Overall responsibility
A 2nd line desk side technical support position that will require an individual to solve customer support issues. Support is provided at Tech Hub walk-in clinics or by visiting the customer's location or using various remote access tools. The scope of support will be mostly based at the customer location but may require travel to nearby customer satellite locations.
This role interfaces with the support center and the wider desk side support team to achieve the deliverables supporting the SPOC model. Candidates will be required to know the desk side environment and tools.
Key areas of responsibility
- Respond to IT related Requests and Incident calls/tickets;
- Correctly create Tech Hub visit tickets, track incidents and tickets in a timely and accurately manner;
- PC (Desktops/Laptops) - Hardware and Software Troubleshooting;
- Portable devices;
- Diagnose printer hardware and software, and other peripheral device failures and implement solutions;
- Provide installation and upgrade services of supported hardware and software;
- Supporting the call center with "on the fly" information relating to open cases;
- Ability to resolve Windows 10 and Windows 11 Operating System Errors
- Correctly track incidents and calls timely and accurately
- Implement virus detection and eradication procedures
- Diagnose printer and other peripheral device failures and implement solutions
- Provide installation and upgrade services of supported hardware and software
- Support of key engineering applications at use within the business
Role requirements :
- At least 2 years of experience in helpdesk / deskside / IT support roles;
- Basic Network troubleshooting skills and knowledge;
- Proficient in Microsoft Office Suite;
- ITSMS Tool Set (Ticket Management Software) (preferred);
- Basic Knowledge of Microsoft Active Directory;
- Microsoft Group Policy Objects experience;
- Some hardware support experience required e.g. installing memory/hard drives;
- Portuguese and English fluency (written and spoken);
- Availability to work on-site in Estarreja (main site) and Aveiro (every 2 weeks) ;
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What we offer:
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
- Career development: opportunity to grow within the team;
- Special referral bonuses for recommending your friends;
- Private Medical subscription;
- Friendly team who is eager to meet you.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. To apply, please send your updated English-written CV to using IT25 as subject.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are a multinational company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.