Descrição:
We have an exciting opportunity to join our dynamic Exports function at Chanelle Pharma. This role involves managing customer orders from receipt through to dispatch, maintaining data accuracy, liaising with supply chain and planning teams, and ensuring timely and compliant delivery of goods. The position also supports customer service functions, business development activities, and various administrative duties including reporting, documentation, and system updates. A strong emphasis is placed on communication, organisation, and proactive customer engagement.
This role reports to the Senior Exports Manager.
Location: This role can be based in our Loughrea or Porto office and is eligible for hybrid working (3 days onsite, 2 days remote) after passing probation.
As our Animal Health B2B – Customer Account Executive, you will be responsible for:
Processing customer orders in line with batch sizes, minimum order quantities (MOQs), and agreed timelines, ensuring accuracy in documentation and communication.
Coordinating with supply chain and planning teams to ensure orders meet on-time in full (OTIF) targets.
Maintaining the order book, ensuring all updates are completed within agreed timeframes.
Managing the issuance and processing of credit notes.
Compiling and submitting operational and performance reports by established deadlines.
Providing departmental support, including reception cover and general administrative tasks as needed.
Keeping standard operating procedures (SOPs) and workflow documentation current and accurate.
Participating in team and cross-functional meetings.
Managing shipments of Dangerous Goods and Controlled Drugs in compliance with regulations.
Following up with customers to support campaigns and generate new business opportunities.
Maintaining and updating customer data in Salesforce and other relevant databases.
Supporting the Business Development team with sample dispatch and client requests.
Handling quality processes such as CCF signoffs, BOM revisions, and rejection notice management via Q-Pulse.
Conducting campaign-related customer outreach, tracking and following up on orders.
Engaging with customers regarding aged stock, packaging updates, artwork changes, and regulatory processes (ACR/DNR).
Requesting and tracking customer sales forecasts—both annual and rolling monthly.
Conducting gap analysis and reach out to customers to encourage timely order placement.
Logging pricing quotes and customer complaints systematically.
Ensuring timely responses to internal and external communications (within 48 hours).
Actively contributing as a collaborative and supportive team member.
Education & Experience:
Minimum of 2 years’ experience in logistics or a related operational role.
Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Skills & Competencies:
Strong organisational, prioritisation, and time management skills.
Excellent verbal and written communication abilities.
High attention to detail with strong analytical and data-handling capabilities.
Ability to build and maintain positive relationships across departments and with external customers.
Proactive attitude with a strong sense of ownership and accountability.
Effective multitasking and workload management under pressure.
Skilled in negotiation, issue resolution, and complaint handling.
Results-driven approach with the ability to set and monitor performance metrics (KPIs).
Team-oriented mindset with a collaborative working style.
Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.