Descrição:
(We are supporting our client, Paynest, in their search for a Operations Manager in Lisbon. Check it out!)📝 Operations Manager
As a Operations Manager at Paynest, you will be responsible to oil all client processes. You’ll be responsible for nurturing relationships, driving adoption of our platform, and ensuring our customers get the most out of our solutions. This role is hands-on, dynamic, and vital to Paynest’s customer-centric mission.
🚀 Your Impact:
As a Operations Manager, you will ensure our clients are not only satisfied but thriving with Paynest. Your ability to proactively solve problems, communicate effectively, and build trusted partnerships will directly contribute to customer retention, expansion, and overall business growth.
🎯 Key Responsibilities:
- Onboarding & Activation: Lead new clients through onboarding, ensuring smooth implementation, tailored training, and early success with our platform.
- Support & Troubleshooting: Act as the first line of support for clients, managing inquiries, resolving issues quickly, and ensuring a seamless experience.
- Customer Advocacy: Represent the voice of the customer internally by gathering feedback and sharing insights with product and leadership teams to drive improvements.
- Growth Enablement: Identify opportunities for clients to expand their use of Paynest and collaborate with internal teams to execute upsell/cross-sell strategies.
- Adaptability & Agility: Stay up to date with product changes and market dynamics to provide proactive guidance and support to clients in a fast-evolving environment.
- Customer-Obsessed: You thrive on helping others succeed and are passionate about delivering value through every interaction.
- Structured & Process-Driven: Able to manage multiple accounts efficiently, track progress, and follow through with exceptional attention to detail.
- Clear Communicator: Articulate in both written and verbal communication, with the ability to simplify complex ideas for different audiences.
- Resilient & Adaptable: Comfortable in ambiguity and fast-paced environments; able to pivot quickly while staying focused on customer outcomes.
- Multilingual Advantage: Fluency in Portuguese is required; Spanish is a strong plus.
- Cross-Functional Collaboration: Demonstrated ability to work across teams to solve problems, share insights, and drive customer outcomes.
- Tool Proficiency: Experience using customer success platforms (e.g. Intercom, Zendesk, HubSpot), CRM tools, and analytics dashboards is a plus.
At Paynest, we are on a mission to empower companies and their employees with innovative financial tools and education. Our platform gives employers greater control over their financial processes. Join us in shaping the future of financial health and making a meaningful impact on people’s lives.
13/05/2025;
from:
linkedin.com