Descrição:
Application Support Engineer
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
- Resolving incidents and answering user requests;
- Advance in automatization processes along with project team
- Monitoring production environments and developing a good understanding of the existing application (functional and technical)
- Contribute to the setup of the Lisbon Team (Process, Tools, Efficiency, …)
- Support, Incident, Problem and Change management - ability to provide updates and foster data quality within scope; manage priorities; act on crisis and pleasurable environment; autonomous on dealing with BAU; further develop and achieve resolutions via problem solving capabilities; ability to act quickly, pro-actively and preventively in order to avoid future incidents.
- Efforts to improve on scope and use all technologies in order to further consolidate stability inside Production; look for all opportunities to automate all manual workload.
- It contributes to the deployment in the business and production teams of new working tools and methods such as Devops/Agility/Move2Cloud.
YOUR PROFILE
- IT knowledge (Ansible, Linux, SQL, Jenkins, Cloud, Kubernetes, monitoring/ Dynatrace)
- Have an Agile & DevOps culture; possess knowledge on best-practices within ITIL framework
- Experience with AS400 and Unix troubleshooting
- Strong knowledge on SQL queries, data analysis
- Particular knowledge and experience with RedHat Linux
- Experience in Continuous Delivery context, Industrialization/automatization od deliveries, deployments, rollbacks.
- Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage)
WHAT YOU’LL LOVE ABOUT WORKING HERE?
- At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;
- We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
- We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;
Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force. - Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.
ABOUT YOU
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get the future you want | www.capgemini.com
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