Senior Franchise Operations Manager

Emma – The Sleep Company
Lisboa O dia inteiro A tempo inteiro

Descrição:

What You’ll Do

  • Own the development of the Franchise Operations Manual, ensuring it is:
Comprehensive and aligned with brand standards A practical resource for franchisees
  • Manage the end-to-end franchise transition process, coordinating across:
Internal teams (legal, finance, marketing, operations) External consultants
  • Lead the franchisee onboarding process, ensuring alignment with Emma’s operational standards.
  • Ensure consultants’ recommendations are implemented efficiently while staying aligned with project goals.
  • Facilitate cross-functional collaboration to execute franchise-related projects seamlessly.
  • Monitor and report on project progress, profitability, and risks to key stakeholders and senior management.
  • Take an agile, customer-focused approach to ensure franchisees are set up for success.
  • Manage project timelines and costs, ensuring deadlines and budgets are met.
  • Mentor and support team members involved in the franchise transition process.

Who we're looking for:

  • Background in Business Administration, Project Management, or a related field.
  • Experience in project management, franchise operations, or retail projects.
  • Strong ability to align multiple stakeholders and manage competing priorities.
  • Proactive problem-solver with excellent organizational and analytical skills.
  • Ability to thrive in fast-paced, dynamic environments while juggling multiple tasks.
  • Fluent in English, comfortable working with international teams and stakeholders.
  • Experience developing operational manuals or process documentation is a plus.
  • Experience working with consultants or in franchise development is a plus.

What We Offer

  • Ownership & Impact – Full responsibility from day one in a high-impact role.
  • Growth & Development – Work on exciting, challenging projects that drive your career forward.
  • Collaborative Culture – Be part of a dedicated, international team that values success.
  • Employee Perks – Discounts on Emma products for you, your friends, and your family.
  • Dynamic Work Environment – A fast-moving, entrepreneurial workplace that thrives on innovation and ambition.
10/04/2025;   from: ofertas-emprego.net

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